How can we help?
Answers about Looks, Journal visits, Salon Circle, coins, and exports — plus how to reach us.
Contact us
Can’t find what you need? Email us and we’ll get back as soon as we can.
In the app
Me → Terms & Support
App Store
Reviews & ratings on the App Store listing
Include your iOS version and a short description of what happened. We usually reply within 2 business days. Please don’t send payment card numbers.
Getting started
What is Liyo?
Liyo is a personal hairstyle journal. Save before & after Looks, log salon visits and diary notes, track products, export PDFs, and optionally share from a Look in Salon Circle — all on your device.
Do I need an account?
No. Liyo does not use Liyo accounts. Your album and journal stay on your device. Back up your iPhone regularly via iCloud or Finder so you don’t lose data if you replace your device.
How do I create my first Look?
Open the Looks tab and add a new Look. Add before and after photos, set length and change type, write a note if you like, then save. Drag the split handle to compare photos side by side.
What are Looks, Journal, and Salon Circle?
Looks is your hairstyle album. Journal holds salon visits and styling diary entries. Salon Circle is where you can share a post that starts from a saved Look.
Visits & Looks
Can one salon visit have multiple Looks?
Yes. A Visit can link several Looks from the same salon day. In Journal → Visits, open a visit and choose Add a look, or from Looks without a visit choose Add to existing visit.
What does “Looks without a visit” mean?
Those are Looks that aren’t linked to a salon visit yet. They appear under your visit list with an after thumbnail so you can log a new visit or attach them to an existing one.
How do Look slots work?
You start with a free slot quota. When you need more room in your album, open Me and unlock additional slots with coins (sold in bundles).
Coins & purchases
What are Liyo coins?
Coins are an in-app currency for optional actions such as unlocking Look slots, exporting yearbooks, and other premium features shown in the Shop. You may receive welcome and daily bonuses; additional packs are available via in-app purchase.
How do in-app purchases work?
Coin packs are sold through Apple’s App Store as consumable purchases. Apple handles payment. After purchase, coins are added to your balance and spent when you use premium features.
For receipt or billing issues, check Settings → Apple ID → Purchase History or contact Apple Support.
I was charged but did not receive coins
Force-quit and reopen Liyo. If the balance still looks wrong, email support@liyo.app with the approximate purchase time and the pack you bought. Do not include sensitive payment details.
Exports, permissions & data
How do I export a Look or yearbook?
Open a Look for a split PDF export, or use yearbook export from Me / reports when available. Exports are created on your device; you can save to Photos or share with another app.
Camera, Photos, or Microphone isn’t working
Open iOS Settings → Liyo and allow Camera, Photos, and/or Microphone as needed. You can still keep text notes and visit logs without those permissions.
How do I delete my data?
Delete individual Looks, visits, or diary entries inside the app, or go to Me → Clear data to reset personal local data. Uninstalling the app also removes app storage, subject to iOS backups.
Where is the Privacy Policy?
Read it on the Privacy Policy page, or open Me → Privacy Policy in the app.